Itobuz team carefully analysed existing processes and recommend an integrated single platform with multi- levelled and typed users for all users across departments. Some of the major modules and features are Sales & Opportunity management, Dispatch Management, Support ticketing, Digital Campaign Management, Warehouse management, Accounting, and Analytics & Reporting. The new system improves the efficiency as it helps them to organize, manage and monitor. Besides, they can now interact with the customers via the system and maintain historical data regarding sales and support.