Featured Case Study in
Renewable Energy
The challenges
Fourth Partner Energy is one of India's largest companies in the distributed solar sector. They assist their customers through the entire process of Evaluation, Design, Planning, Procurement, Construction, Operation & Maintenance and Financing of solar energy.
As each PV implementation is unique and they take care of end-to-end solution, it had been difficult to keep track, manage, monitor and maintain customer relationship manually. They realized that the existing manual processes were expensive, and the margin of errors was high.
As each PV implementation is unique and they take care of end-to-end solution, it had been difficult to keep track, manage, monitor and maintain customer relationship manually. They realized that the existing manual processes were expensive, and the margin of errors was high.
Our Approach
After a thorough discussion with Itobuz’s strategists, the development of an Integrated system was decided both for enhancing customer experience and for automating internal processes in phases. Itobuz developed easy-to-use mobile and web applications to organize and to automate Customer Engagement, Project Monitoring, and Support & Service processes.
The Benefits
- Single Platform for communication and project updates
- End customers get real-time updates on everything about their project
- Coordination among the internal teams are now stronger which has led to zero margins of errors
- A better Reporting system for management
- Happy customers and customer’s impression about Fourth Partner Energy is enhanced
Country : India
Industry : Solar Energy, Green Energy
Testimonial
"They have deep knowledge about our industry and uses the best technology to address our project objectives. The way we have been working with Itobuz, it's not like them or us. we are working as one team to achieve the targets."
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